Terms of service

Updated 7 November 2026.

1. Who these terms are between

These terms are a contract between Tables & Floors Limited (company number 17535128), of 50 Princes Street, Ipswich, Suffolk IP1 1RJ ("we", "us"), and the business that subscribes to Tables & Floors ("you", "the restaurant"). The service is sold to businesses, not to consumers.

2. The service

Tables & Floors is an online reservation service for restaurants: a floor plan editor, a reservation list and floor plan for staff on any device, automatic table assignment, an online booking form for your own website, and confirmation emails to your guests. The features included are those published at tablesandfloors.com/pricing at the time of use. We may add and improve features at any time; we will give at least one month's notice before removing a published feature that you rely on.

3. Your account

• You must give accurate business details, keep your sign-in details secure, and tell us at once if you think an account has been compromised.
• You are responsible for the staff accounts you create and for what is done with them.
• You must be entitled to enter into this contract on behalf of the restaurant.

4. Fees and taxes

• The fee is £210 per venue per month. Your business's first subscription has its first month free; a later subscription is charged from its first month. The current fee for new subscriptions is always shown at tablesandfloors.com/pricing.
• For customers whose business establishment receiving the service is in the UK, fees exclude VAT. VAT is added at the rate in force when each invoice is issued, currently 20%, and once we are registered for VAT it is shown separately on the invoice. The next point explains how this works until then.
• We are registering for VAT and do not yet have a VAT number. Until it is issued, UK customers pay the fee plus an amount to cover the VAT that will be due (£252 a month), and the receipt shows the total without a VAT line. Within 30 days of receiving our VAT number we send a VAT invoice, showing the same total, for each of those payments made on or after the date our registration takes effect. For a payment made before that date, or for every such payment if registration is refused, we instead refund the amount included for VAT (£42), and if registration is refused later charges are the fee alone until we are registered.
• Customers outside the UK pay the fee without UK VAT, subject to our confirming your country and business tax status. You must give your business's tax number, and where the reverse charge applies you account for any VAT yourself. Prices exclude applicable local taxes; any tax we must collect is calculated from your location and tax status, at the applicable rate, and shown before you pay.
• Early-customer rate. We expect our price for new customers to rise as the service grows. After your first month, your rate of £210 per venue per month does not rise when our price for new customers does, for as long as that venue's subscription remains active. We may increase your monthly rate per venue only once a year, by the larger of these two monthly amounts:
  1. your current monthly rate multiplied by the percentage rise in the UK Consumer Prices Index (CPI), as published by the Office for National Statistics, over the 12 months to the latest month published when we send the notice (nothing if CPI has not risen); or
  2. the rise in what our suppliers charge us to provide the service (hosting, database, email and payment processing), shared equally across all subscribed venues: our total supplier charges for the latest 12 months minus those for the 12 months before, divided by 12 and by the average number of subscribed venues over the latest 12 months.
  We will give you at least one month's notice of any increase by email, showing which of these applied and how it was calculated, and you may cancel before it takes effect. Applicable taxes are charged on top and may change.
• The early-customer rate applies to the service as published when you subscribed, not to any separately priced add-on we may offer later. A venue added while your account has an active subscription gets the account's protected rate at that time, including any increase made under this section. If billing for customers outside the UK moves to a reseller (section 5), your rate moves with you, though the move may need you to accept the reseller's terms. The protection ends when your subscription is cancelled or ends for non-payment under section 6; a new subscription afterwards is at the price then published.

5. Billing

• Payment is by card through our payment provider, Stripe, which stores your card details; we do not see your card number. By subscribing you authorise us to charge the card each month.
• For your business's first subscription, you are charged nothing when you subscribe, and £210 per venue one month later and on the same date in each following month, in advance for the month ahead. A later subscription is charged £210 per venue when you subscribe and on the same date in each following month.
• Invoices are available in the app and by email.
• We may move billing for customers outside the UK to a reseller that acts as the seller, such as Paddle, with at least one month's notice; you may cancel before it takes effect.

6. If a payment fails

• If a monthly payment fails, your service continues for a grace period of one calendar month from the first failed attempt, and the app shows a visible reminder on every screen. We and Stripe may retry the card during that month.
• If the payment has still not succeeded when the grace period ends, sign-in to the service is paused until it does. Your data and bookings are kept. The owner of the account can still sign in to update the card and pay.
• If the payment has not succeeded two months after the grace period ends, we may treat the subscription as ended, after giving you notice and the chance to export your data. Your data is then kept and deleted as described in section 8.

7. Cancellation and term

• The subscription is monthly with no minimum term. You may cancel at any time in the app or by emailing support@tablesandfloors.com.
• Cancellation takes effect at the end of your current month. You keep full access until then, and no further payment is taken.
• Except for the refunds described in this section, we do not refund unused parts of a month.
• If we charge you in error, we refund the amount charged in error.
• If the service is unavailable for a long period through our fault, we may offer a refund or credit at our discretion. This does not limit any rights or remedies you otherwise have under these terms or the law.
• We may end the subscription with one month's notice, or at once if you break these terms in a way that is serious or that you do not put right within 14 days of our asking.

8. Your data and your guests' data

• Your business and account data is ours to process as described in our privacy policy.
• For the reservations, guest names and contact details you record or receive through the booking form, you are the controller and we are your processor under the UK GDPR. We process that data only to provide the service and on your documented instructions, keep it confidential and secure, use only the sub-processors named in the privacy policy (giving you 30 days' notice of any change, during which you may object and cancel), tell you without undue delay of any personal data breach affecting it, help you respond to guests' requests and to carry out any impact assessment, make available the information needed to show compliance and allow audits on reasonable notice, and delete or return it as described below. You are responsible for having a lawful basis to collect your guests' details and for telling them how you use them, and, for health information guests give in booking notes (such as allergies), a condition for processing special category data.
• You can ask for an export of your bookings at any time, and within 30 days of the end of your subscription. We delete or anonymise guest details whenever you ask us to, including all of them once the subscription has ended. Otherwise, six months after the subscription ends, so that you can rejoin and carry on where you left off, we delete your guests' personal data, or anonymise it so that no guest can be identified, and delete your staff accounts. We keep your business's account and billing records for six years, as described in our privacy policy.

Processing particulars: the subject matter is restaurant reservations; the duration is the subscription plus the deletion period above; the nature and purpose are storing, displaying and emailing booking details so the restaurant can run its service; the data are guests' names, contact details, party details and notes, which may include health information such as allergies (special category data); the data subjects are the restaurant's guests and staff.

9. Acceptable use

You must not use the service to send unsolicited messages, to store data you have no right to, to attempt to access other restaurants' data, or in any way that breaks the law or harms the service for others.

10. Availability and support

We aim to keep the service available at all times but do not guarantee it; booking and layout changes need an internet connection. We give notice of planned maintenance where we can. The service is hosted on Microsoft Azure, with managed PostgreSQL provided by Neon.

Support is by email at support@tablesandfloors.com. Support hours are 11:00 to 22:00 every day, UK time; time outside those hours does not count towards the targets below. For urgent reports (staff cannot sign in, see or change bookings, or the online booking form is not working), we aim to send a first reply within three support hours, or two support hours for reports received between 17:00 and 22:00. For everything else we aim to reply within two working days (Monday to Friday, except bank holidays in England). These are targets, not guaranteed response or resolution times.

11. Liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
• Otherwise, our total liability to you in any twelve-month period is limited to the fees you paid us in that period, and we are not liable for loss of profit, loss of business, or indirect or consequential loss, including loss arising from a booking that was missed, double-booked or not honoured.
• You are responsible for keeping your own record of bookings to the extent your business needs one beyond the service.

12. Changes to these terms

We may change these terms by giving you at least one month's notice by email. If you do not accept a change, you may cancel before it takes effect. Changes required by law may take effect sooner. Changes under this section do not remove or reduce an existing customer's early-customer rate protection in section 4, except where the law requires.

13. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.